No thanks. I want to have a refund.

不用了。我想退货。

The customers need their receipts to refund their items.

顾客要退货需要收据。

Have you heard about the refund guarantee?

你说退货担保了吗？

You can't return the panel, can you?

这块板不能退货吧，是吧？

The store has a 30-day return policy.

该商有30的退货政策。

So the decision is almost final.

所以他们基本上不会退货。

Have you heard about the refund guarantee?

你说退货担保了吗？

Take it back. You can call Bex and set up a refund.

拿回去，你可以联系Bex 退货。

They wouldn't let me return it. They said it was open and used.

他们说不能退货 因为打开用过了。

Returns are one of the biggest profit losses for online retailers.

退货是在线零售商最大的利润损失之一。

Now, many companies offer free returns, right?

现在许多公司都提供免费退货服务，对吗？

Yes. So this means that you can return it for free.

是的。所以这意味着你可以免费退货。

The most important is trying to lower returns of products, which cost the firm millions of euros a year.

最重要的一项是努力减少退货——该公司每年因退货损失数百万欧元。

That is if you buy something, you can't return it.

就是说如果你买了东西，你就不能退货。

No problem, but I am gonna have to charge you a small helium restocking fee.

没问题，但我得跟你们收点氦气退货费。

He said he had a good reason for each return.

他表示每次退货都有正当的理由。

Free returns, their customer's insurance policy for shopping online.

免费退货——客户的网上购物保险。

Well, I've still got the receipt, so I suppose I could return it.

好吧，我还有收据，所以我想我可以退货。

If we don't block these serial returners, we're going to go out of business!

如果我们不阻止这些连环退货的顾客，我们就要破产了！

You have to. No returns. No exchanges. Queen's orders.

不要也得要 不许反悔 不许退货 女王的旨意。