As well as the personnel aspect of KM, we also had to bring in new technology to help us.

We set up special pages on our intranet which provided information on what was happening in our offices and we asked employees to advertise their fields of experience and interest so that it became much easier to find the knowledge we needed.

We put these on a special database which everyone had access to.

We also invested in new technology which made having online conferences easier to organise.

It sounds like it was a lot of work.

Indeed it was and in the beginning there were some problems and hiccups but we are really seeing the benefits of implementing Knowledge Management now, as there is greater communication between the offices and people are realising that if we all work together, we can achieve much better results.

Well, thank you Ms Twomey, for agreeing to talk to us about Knowledge Management.

That is all for today from Business Focus.

Next week we shall be talking to the managing director of a chemical company.