[00:00:00] Unit 1 Face to face 1. 1 First impressions. . . [00:00:08] 1. 1 B 1. Woman: Good evening, Mr Green, how nice to see you again.

[00:00:13] Man: Good evening, it's nice to be back. How are you? [00:00:16] 2. Man: Good morning, madam, can I help you?

[00:00:22] Woman: Yes, I've got an appointment with Mr Henry Robinson. [00:00:25] 3. Woman: Good afternoon, sir.

[00:00:30] Man: Good afternoon. I'd like to see Mr ferguson, please. [00:00:34] 4. Man: Hello, madam, can I help at all?

[00:00:40] Woman: Yes, I'd like to know what time. . . [00:00:44] 5. 1st man: (brusque) Er. . . good morning, sir. Do you have an appointment?

[00:00:50] 2nd man: Yes, I've arranged to see Ms Shapiro. I think I may be a bit early. . . [00:00:54] 6. 1st man: Good morning, sir. Do you have an appointment?

[00:01:01] 2nd man: Yes, er. . . I've arranged to see Ms Shapiro. I think I may be a bit early. . . [00:01:05] 7. Woman: Good morning, Mr Rossi. How are you today?

[00:01:12] Man: Just fine, thanks. Is Mr Grady in yet? [00:01:14] Woman: I'll just find out for you. . .

[00:01:16] 8. Man: Er. . . hello, Miss Macdonald, I'm afraid. . . er. . . Mrs Sanderson isn't back from lunch yet. [00:01:24] Woman: Oh, that's OK, I'll sit and wait if that's all right.

[00:01:28] Man: Oh, certainly, would you like some coffee? [00:01:30] Woman: Mm, that sounds a good idea, thanks.