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知识管理(3/5)

Why did your company culture create such a challenge when adopting Knowledge Management?

Well, Knowledge Management is often about knowledge sharing.

The company wants to be able to make the useful knowledge that one person has, available for other people to use.

However, people can be very protective of what they know.

There is prestige in being a recognised expert and having people ask you for your help.

Obviously, if you share your knowledge so that it's freely available to everyone, you are giving up some of that prestige and you may also feel that you are giving up some power.

You may think that your knowledge is the reason why you have a job in the first place.

So for a company it's obviously not enough just to say " well, now we think you should share your knowledge" .

And in our company, experts did have status and there was also considerable prestige gained by thinking up new, original ideas rather than re-using the good ideas which worked for other people in other offices.

So in these two areas of trying to implement Knowledge Management strategies, that of sharing knowledge and that of re-using knowledge, our company culture, the way we did things round here, had to change

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