[00:00:00] Unit 4 Summaries, notes, reports 4. 1 Summarizing a conversation 4. 1 B Norman: How do you do, my name is Bob Norman. I'm with Rotaflex. Can I help you in any way? [00:00:14] Brown: Oh, hi. My name's Tim Brown. How're you doing? Pleased to meet you.

[00:00:19] Norman: I'm fine. . . fine thanks and how about yourself? [00:00:22] Brown: Fine, thanks. I wanted to ask you about your rotary printer you have here.

[00:00:26] Norman: Ah, yes, now you mean our R75. [00:00:29] Brown: Yes, that's right the R75. Now, what I'd like to know is can it deal with high quality embossed greeting cards?

[00:00:36] That's the sort of thing we're involved with. [00:00:38] Norman: Certainly. That's no problem at all.

[00:00:40] Brown: Fine. Now. . . you see we're looking for replacements for our twenty-year-old machines. [00:00:46] Norman: Mmhmm. Brown: So we need the latest technology. Now, if we were interested in making a firm order, how quickly could you deliver the machines?

[00:00:54] Norman: Well, I can't give you a firm delivery date myself at this moment. [00:00:58] But we can deliver pretty quickly.

[00:01:00] Brown: My firm would be interested in ten machines. [00:01:03] Norman: Yes. Oh, that's very good.

[00:01:05] Brown: So I was wondering, could we get a 15% discount on an order that size? [00:01:10] Norman: Well. . . er. . . as you can see from our catalogue here, we normally offer 12% on orders of that kind.

[00:01:17] Brown: Yeah, yeah, I read that. But your neighbours down the hall there, they're willing to give me 15%. [00:01:22] Norman: Well, of course, we'd er. . . be delighted to do business with you, Mr Brown.

[00:01:27] And so, I'd like to draw your attention to the latest laser-driven technology which the R75 contains. [00:01:34] Brown: Yes, very interesting, but the discount is important.