If the error is a matter of opinion and unpunishable, so much the better —an apology then becomes a gracious and creditable occasion, and an example to all.
An executive from the Japanese company made the apology at a ceremony in Los Angeles to 94-year-old James Murphy, a former POW, and the relatives of other one-time prisoners.
Here we have this look of rage that a snarl that comes across his face, instantaneously, fraction of a second, micro-expressions can be a 25th of a second that shows he's angry about having to make this apology.
The apology came as the chief executive of the Gruenenthal Group Harald Stock unveiled a bronze statue symbolising a boy born without a limbs because of thalidomide.