And if there are times in the past where they feel like they don't trust the company or the company hasn't had their back, that is really hard to earn back, especially if you don't have that bedside manner.
而且如果在过去有些时候他们觉得
信任这家公司, 或者公司没有站在他们这边,那么重新赢回他们的信任就非常难了, 特别是如果你没有那种贴心的态度。