So in a sense, you cope between two extremes. On the one hand, you're trying not to lose too much money. And on the other hand, you've got to provide the best service. -M: Yes, you are right.
I am still a little afraid of missing something if I forget that, as my father snobbishly suggested, and I snobbishly repeat, a sense of the fundamental decencies is parcelled out unequally at birth.