Really, when anything's unresolved, I get a lot anxious. I'm quite certain no one has accused me of being too calm. So I speak about it openly and that gives people permission to tell me when it's happening.
STEP 6 Acknowledge verbally that you see they are angry, without necessarily needing to understand or agree. They have a right to their feelings, as long as they are not threatening you.
On all accounts, so long as specialists are not employed by companies to provide information to the public, and they are not fake, their opinions are trustable, for real specialists are honest and provide objective opinions.