This success, coupled with later research showing that memory itself is not genetically determined, led Ericsson to conclude that the act of memorizing is more of a cognitive exercise than an intuitive one.
A host of studies confirm this covering a wide range of business settings: branch banks, retail stores, real estate agencies, factories, call centres. . . to name but a few.
As countless boards and business owners will attest, constraining firms from firing poorly performing, high-earning managers is a handbrake on boosting productivity and overall performance.