Jacobus Jonker was a diamond prospector in South Africa. He never really had much luck, and the longer he prospected, the less he believed in ever making his fortune.
Imagine you're in a queue at the supermarket and someone pushes in, but when they got to pay, their credit card doesn't work-think of the feeling you might get just seeing their misfortune-another word for bad luck.
When a friend is feeling down or they've had some bad luck, showing empathy and offering to help shows them that you're listening, it also invites the conversation to keep going, right?