Use CRM software to stay in touch with clients.

使用 CRM 软件与客户保持联系。

You know, if the tech guys would have done their job and kept the CRM stable, then I wouldn't have missed my deadline.

你知道，那些技术人员做好工作，确保系稳定，那么我也不会错过最后期限的。

A few years ago, Unicorn, a major telecoms company, installed CRM software which holds details of all its customers.

几年前，麒麟安装了CRM软件，存储了所有客户的详细信息。

And so the productive thing you can do if you're bored is create or update a personal CRM.

所以，你感到无聊，你可以做的有生产力的事情，就是创建或更新一个个人客户关系管理系。

Basically, if you have a business and let's say you're a salesperson, you would use a CRM to keep track of all of the potential prospects that are coming into your business.

你有一个企业，假设你是一名销售人员，你会使用 CRM 来跟踪你的潜在生意客户的信息。

Now another major company that has successfully implemented a CRM system is Northlands Water, a publicly owned business formed in 2002 through a merger.

现在，另一家成功施行CRM系的大公司是Northlands Water，这是一家2002年合并的国有企业。

Those remaining are located in several time zones, and are linked by the CRM software to provide a service twenty four hours a day.

其余的则位于几个时间区间，并通过CRM软件连接，每天24小时提供服务。

And then you update the CRM with like the details of the customer and where they work and what they want from it.

然后你会更新 CRM，记录客户的详细信息、工作和需求。

That's one use of a personal CRM.

这是一种个人 CRM 的用途。

If you aren't familiar, a CRM is usually a work-related piece of software.

你不熟悉，CRM 通常指与工作相关的软件。

And maybe I remembered some of it, but the fact that I had the details in my personal CRM in a very simple note entitled Danny means that I can sort of systemize being thoughtful, if that makes sense.

也许我记得一些，但我在个人客户关系管理系里有个名为“丹尼”的简单备注，这意味着我可以系化地表现出体贴，这样有道理的话。

It works with your existing CRM, like Microsoft Dynamics 365 or Salesforce.

它适用于您现有的 CRM，例 Microsoft Dynamics 365 或 Salesforce。

But there was like a CRM position.

不过有一个客户关系管理（CRM）的职位。

Your CRM can't explain why a customer's package took five detours?

你的客户关系管理系都无法解释为什么客户的包裹绕了五个弯吗？

Like he, I think, worked in Dynamics, their Salesforce competitor, their CRM for a while.

比，我认为他曾在一个时期为Dynamics工作过，那是他们用来与Salesforce竞争的CRM系。

We got your CRM, we got your leads, we got your coaching.

我们已经帮你准备好了客户关系管理系、潜在客户以及培训指导。

Get them some automated software that helps them update their CRM.

给他们配备一些自动化软件，帮助他们更新客户关系管理系。

That's where Pipedrive comes in, a top-rated CRM built for small and medium-sized businesses.

这就是Pipedrive的用武之地，这是一款专为中小型企业打造的高评价CRM系。

So I would say about a post-CRM world where a data lake is used and that may come down the road, but for the next five to 10 years, a CRM, I would say is essential for maintaining business operations.

所以我可以说，在后CRM时代，会使用数据湖，这可能在未来才会实现，但在接下来的五到十年里，我认为CRM对于维持业务运营是必不可少的。

There's some other lower hanging fruit that I'm working through, that our business team is working through right now, just on the basics of your CRM systems and so on.

还有一些较为容易实现的目标，我正在与业务团队一起努力解决，目前主要集中在CRM系等基础方面。