I'm going to forget some names, so please forgive me, but I want to thank Po Ling and Shannon and Emily and Angel and Connie and Becky and Rachel and Nikki and Anne.
The company who's monthly users include a quarter of the global population has become a networking tool many of them can't live without and made mistakes many can't forgive.
Since Elsa hasn't forgiven herself for the incidents she caused, she isolates herself and hides her fear behind a shell, so she can live all by herself.