The pace was fast and he was demanding, but I learned a great deal from him-organizational skills, industry knowledge, business acumen, professionalism and integrity, to name a few.
Then in the 1930s, a doctor named Hans Selye, S-E-L-Y-E, first used this term to describe a human's reaction to a demand placed on it, pleasant or not.
When did it become accepted wisdom that students should be able to name the 13th president of the United States but be utterly overwhelmed by a broken bike Chain?
A host of studies confirm this covering a wide range of business settings: branch banks, retail stores, real estate agencies, factories, call centres. . . to name but a few.