They're quite Bluff and blunt; they don't mince their words if they... if you upset them, they'll tell you, you upset them. There's no kinda, niceties. we don't have this Southern business, of not trying to annoy anybody.
So the Russians feel no compunction about such niceties and certainly not, of course, don't place the same value in human life as our Western values generally do, not to say that we are angelic or perfect, obviously.
So I think that you are having a bunch of agents who are under a lot of pressure and who really don't have a lot of sort of training in the niceties of things like civil rights.