And now, what we did to the manufacturing jobs we're going to do to retail and call centers and truck driving and the rest of it.

如今我们要零售业做一样的改变，紧接着呼叫中心，卡车驾驶等其他工作也会投入到自动化的浪潮中。

But with international call centers shutdown because of COVID-19 and with governments trying to prevent scams related to the disease, robocalls dropped 40 percent between February and April according to a U.S. robocall prevention service.

但随着国际呼叫中心因 COVID-19 而关闭，加上各国政府努力范与此病相关的骗，据美国一骗电服务机构称，今年 2 月至 4 月间，骚扰电数量下降了40%。

One of those is Televerde, a call-centre operator from Arizona.

其中之一是来自亚利桑那州的呼叫中心运营商Televerde。

Thirdly, as the questionnaires had been posted to the call center for distribution, the researchers had had very limited control over the conditions in which participants completed them.

第三，由于问卷是邮寄到呼叫中心分发的，研究人员与者填写问卷的条件控制非常有限。

Valentina works in a call center for the postal service.

瓦伦蒂娜在邮政服务的呼叫中心工作。

On the other hand, there are some phrases that you're really likely to hear from the person that you're speaking to if you're calling a call center or a doctor's office or something like that.

另一方面，如果打电给呼叫中心、医生办公室或类似的地方的，有些短语很可能会从和的人那里听到。

Police said those working at the call center were trained to sound like Americans.

警方表示，这呼叫中心的员工接受过美国口音方面的培训。

Many individual school systems have their own safety call centers.

许多学校系统都有自己的安全呼叫中心。

Many in the middle lack the skills to move up and are pushed towards the low-wage end of the economy. Machinists and tradesmen become cashiers and call-centre workers.

很多中等水平的从业者缺乏提升自身的技术而最终得到较低的报酬，像一些机械工程师和零售商，最终却变成了收银员和呼叫中心的工作人员。

Representatives slip out of the capitol and walk across the street to call centers to make fund-raising calls for their party because they're not allowed to make those calls inside their offices.

代表们溜出国会大厦，穿过街道到呼叫中心为他们的政党筹款，因为他们不允许在办公室里打这些电。

All right, let's go on to the final section where you're going to learn the two final phrases that are useful from today's call center call, let's listen.

好了，让我们进入最后一部分，在这里将学到两个有用的短语，它们来自今天的呼叫中心呼叫，让我们来听一听。

And across the nation, 911 emergency call centers have added a texting option so that people in an active shooter situation can quietly provide information to police.

在全国范围内，911紧急呼叫中心增加了短信选项，以便处于活跃枪手事件中的人可以悄悄地向警方提供信息。

One result is that the call centre staff can answer enquiries faster and more effectively, so there are now far fewer repeat calls.

其中一个结果是，呼叫中心的工作人员可以更快更有效地回答咨询问题，所以现在重复呼叫的次数要少得多。

There are a number of possible solutions. For one, I hope that regional 911 call centers become a thing of the past.

有一些可能的解决方案。其中一个就是，我希望区域911呼叫中心成为过去式。

The rows of desks are more reminiscent of a typical call-centre set up, with private side-offices for more confidential conversations.

一排排办公桌更像是一个典型的呼叫中心，旁边的私人办公室用于进行更保密的谈。

For example, many people in call centers thought that the sentence was saying, who is calling you?

例如，许多呼叫中心的人认为这个句子是在问，谁在给打电？

Amal Hassan has built Outsource Global Technologies into a world-class organization that provides outsourced call center operations.

阿玛尔·哈桑已经将全球外包技术发展成为提供外包呼叫中心运营的世界级组织。

Past call center experience? Not important.

过去的呼叫中心经验？不重要。

The difference can be subtle, but Narayana says it is helping call center workers avoid abuse.

区别可能很细微，但纳拉亚纳表示，它正在帮助呼叫中心的工作人员避免辱骂。

Ed Maudlin is a call center employee now restricted to working at home in Indianapolis, Indiana.

埃德·莫德林是一名在呼叫中心工作的职员，现在他只能在印第安纳州的印第安纳波利斯的中办公。