After the guest leaves, we send our team to do a sweep to make sure that the guest has not left any belongings, so that it goes to our lost and found, and we can communicate to the guest.
We send our team to do a sweep to make sure that the guest is not left any belongings so that it can go to a lost and found and we can communicate with a guest.
A wander through the three basement floors that make up the lost property office gives us some idea of what we value enough to recover and what we're happy to let go.