No thanks. I want to have a refund.

不用了。我想退货。

But returns are a headache for retailers.

但退货问题让零售商头疼。

It says on your website that your company will pay back the money within three working days of view receiving the returned item.

你们网站上显示，你们公司会在收到退货个工作日内退钱。

Take it back. You can call Bex and set up a refund.

拿回去，你可以联系Bex 退货。

Shipping ain't free and the company that made it is bankrupt so no returns.

运输这个机器人也要花一笔钱而且由于它制造商破产了，无法退货。

You might be surprised at what happens when you ship something back.

你可能会对退货发生事情感到惊讶。

So you call the company, you say: " I want to return this. Can I just take it back to the store" ?

因此，你致电公司，并说：“我想要退货，可以直接拿回去店面吗？”

Possibly. But it's not always easy to return an item and for those with mental health issues it can be a struggle, a great effort.

可能。但退货并不总是件容易事，而且对于那些有心理健康问题人来说，退货可能是一场挣扎，要功夫。

Yes – you're a serial returner, aren't you?

是——你是个连环退货买家，是不是？

You have to. No returns. No exchanges. Queen's orders.

不要也得要 不许反悔 不许退货 女王旨意。

You can't return the panel, can you?

这块板不能退货吧，是吧？

We'll put credit back on your card for the return.

我们会在你卡上记入退货信用额度。

The customers need their receipts to refund their items.

顾客要退货需要收据。

They wouldn't let me return it. They said it was open and used.

他们说不能退货 因为打开用过了。

Yes. So this means that you can return it for free.

是。所以这意味着你可以免费退货。

If you are dissatisfied with this product, please return it.

【dissatisfied】如果您对此产品不满意，敬请退货。

And in fact, in almost every state in America, there is now a lemon law that allows you to return a car within a few days after you bought it if it's not working very well.

事实上，在美国几乎每个州，现在都有伪劣商品赔还法，如果汽车不是好开，你可以在买车几天内退货。

Customers get their items sooner, which improves retention over time, and the technology also benefits the environment, because fewer packages get dispatched to begin with, or sent back.

客户更早拿到商品，这逐渐留住了更多顾客。这种技术也有利于环境，因为一开始就能减少发货或退货所用包装。

I can't send it back. I had it engraved. " Here lie the ashes of Leonard Hofstadter. He thought he was right, but his roommate knew better."

这不能退货，我字都刻好了。" 莱纳德? 霍夫斯塔德长眠于此。他自以为是，却不及室友睿智。"

Well, we'll have to find out if she can still return the set of knives, because it sounds like they were expensive and they don't work well.

好吧， 我们得弄清楚她是否还能退货那套刀具，因为听起来这些刀挺贵， 而且用起来不好。