No thanks. I want to have a refund.

不用了。想退货。

But returns are a headache for retailers.

但退货问题很让零售商头疼。

Shipping ain't free and the company that made it is bankrupt so no returns.

运输这个机器人也要花一笔钱而且由于它的制造商破产了，无法退货。

My customer goes online and tells me they're returning this item for these reasons.

消费者上线告为某些原要退货。

There are more returns of things ordered online than things bought in the store.

网购商品的退货商店购买的商品高得多。

You might be surprised at what happens when you ship something back.

你可能会对退货后发生的事情感到惊讶。

If we don't block these serial returners, we're going to go out of business!

如果们不阻止这些连环退货的顾客，们就要破产了！

Yes – you're a serial returner, aren't you?

是的——你是个连环退货买家，是不是？

Well, I've still got the receipt, so I suppose I could return it.

好吧，还有收据，所以想可以退货。

Returns are one of the biggest profit losses for online retailers.

退货是线零售商最大的利润损失之一。

You have to. No returns. No exchanges. Queen's orders.

不要也得要 不许反悔 不许退货 女王的旨意。

You can't return the panel, can you?

这块板不能退货吧，是吧？

Take it back. You can call Bex and set up a refund.

拿回去，你可以联系Bex 退货。

That is if you buy something, you can't return it.

就是说如果你买了东西，你就不能退货。

The store has a 30-day return policy.

该商店有30天的退货政策。

We'll put credit back on your card for the return.

们会你的卡上记入退货的信用额度。

The customers need their receipts to refund their items.

顾客要退货需要收据。

Have you heard about the refund guarantee?

你听说退货担保了吗？

They wouldn't let me return it. They said it was open and used.

他们说不能退货 为打开用过了。

Now, many companies offer free returns, right?

现许多公司都提供免费退货服务，对吗？