Since its creation in 2015, the American Customer Satisfaction Index has been dominated by Chick-fil-A.

自2015年创立以来，Chick-fil-A 一直主导着美国顾客满意度指数。

Treated right, the unhappy customer becomes a lifelong fan.

得当，不满意的顾客也能变成终身的忠实拥趸。

But even more demanding customers can sometimes find a bargain.

不过有时候，就连那些难伺候的顾客也能满意而归。

We are deeply committed to meeting the needs of our customers, and we constantly focus on customer satisfaction.

我们致力于满足顾客的需要，不断地关注顾客的满意程度。

OK, I'm going to show you a tool we use to measure customer satisfaction in Spain.

好的，我将向你们展示我们在西班牙来衡量顾客满意度的具。

Are companies most interested in “keeping the customer satisfied, ” or are they just interested in profits?

企业是更看重顾客的满意度，还是更看重利益？

The orange arrow is similar to a smile because the company wants its customers to be satisfied.

橙色箭头类似于微笑，因为公司希望顾客满意。

The new president puts too many people on tours. He fails to pay money back to unsatisfied customers.

这位新的总裁把太多人安排在了旅行上。他没有退钱给那些不满意的顾客。

It’s also a day for customer service managers and staff to explore new ways to keep the customer happy.

在这一天，客户服务经理将探索一些能够让顾客满意的新方法。

It's also a day for customer service managers and staff to explore new ways to keep the customer happy.

在这一天，客户服务经理将探索一些能够让顾客满意的新方法。

In Spain we have another way of measuring customer satisfaction where we use an online tool to conduct polls.

在西班牙，我们有另一种衡量顾客满意度的方法，我们使在线具进行调查。

As a result of changing to the new system, the most important measure, customer satisfaction, has shown a marked improvement.

由于采了新制度，最重要的衡量标准——顾客满意度有了显著提高。

That's not the first time someone's been unhappy.

有顾客不满意这也不是第一次吧。

We’ve had several letters from satisfied customers.

【customer】我们收到了几封顾客写来表示满意的信。

I've never had an unhappy customer.

我的顾客没有一个不满意的。

Business strategy Customer satisfaction matters as much for small businesses as it does for large corporations.

顾客满意度对于小型企业来说，对于大公司一样重要。

Hello. Do you mind if I ask you some questions about your journey today? We're doing a customer satisfaction survey.

你好。你介意我问你一些关于你今天旅行的问题吗？我们正在做顾客满意度调查。

Adam goes above and beyond to satisfy his customers. If you go above and beyond, you do something with more effort than would normally be expected.

亚当竭尽全力让顾客满意。如果你超越自我，你就会付出比通常预期更多的努力。

Our customers are happy. We have over 10,000 online reviews. 96% of those are five-star reviews and we've done a lot of work, a lot of business.

我们的顾客都很满意。我们的网上评价有1万多个，其中96%都是五星评价。我们做了很多的作，涵盖了很多业务。

And as we all found ourselves quickly becoming addicted to going above and beyond for our guests, we found ourselves going above and beyond for one another as well.

在我们发现自己迅速对让我们的顾客心满意足、 超出预期上瘾时，我们自己也在 齐头并进、共同进步。