3 - 对话 - Hotel Upgrade

A: Good afternoon. What can I do for you? B: I’d like to check in please. I have a reservation under the name Anthony Roberts.

A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we’ve been expecting you.... and here is your keycard to the presidential suite. B: But there must be some mistake; my reservation was for a standard room.

A: Are you sure? Let me double check . B: Yeah....Here, this is my confirmation number.

A: You’re right Mr. Roberts, there seems to be a mix-up, unfortunately we’re overbooked at the moment . B: So......

A: Not to worry. We’re pleased to offer you a complimentary upgrade. B: Presidential suite baby!