2021 年 6 月真题（第一套） Walking up to Why Workers Can't Get No It Satisfaction 了解为何员工不满意信息技术

Being an information technology, or IT, worker is not a job I envy.

They are the ones who, right in the middle of a critical meeting, are expected to instantly fix the projector that's no longer working.

They have to tolerate the bad tempers of colleagues frustrated at the number of times they've had to call the help desk for the same issue.

They are also the ones who know there are systems that are more powerful, reliable and faster, but their employer simply will not put up the funds to buy them.

According to a recent survey, employees who have a job reliant on IT support consider IT a major source of job dissatisfaction.

Through no fault of their own, they can suddenly find their productivity deteriorating or quality control non-existent.

And there's little they can do about it.

The experience of using IT penetrates almost the entire work field.

It has become a crucial part of employees' overall work experience.

When IT is operating as it should, employee self-confidence swells.