How were you able to overcome these problems?
Well, first we had to make sure that our people understood the competitive advantage the company stood to gain if we changed our way of working.
We organised staff meetings in each of our offices to introduce the aims of the KM strategies we were going to adopt.
We also set up a group of Knowledge Management Champions throughout our network of offices.
The duty of the Champions was to help get people on board and enthusiastic about KM and to be a point of reference on KM for the local offices.
The Champions were fundamental to spreading the KM message and also provided an important link between HQ and local offices.